Professional Work Experience
Goodpack
Regional North & Central America Performance Operations & Inventory Management
Houston, TX | Sep, 2021 to Sep, 2022
Managing regional operations & financials P&L, I:
• Performed financial operations for Profit & Loss (P&L) analysis and reporting.
• Strengthened the operations performance management regional metrics developing standard operations procedures, improved quality controls, waste reduction & process flow balance cadence with OD.
• Designed a database tool for qualitative data analysis coding to guide future research.
• Developed an interactive command center for Transportation & Logistics tool.
University of North Florida
Graduate Researcher and Teaching Assistant
Jacksonville FL | May, 2020 to Aug, 2021
Participating in collaborative research efforts to support program development, I successfully:
• Design and project manage research projects deploying various analytical tools and methodologies; successfully submitting two peer reviewed articles for publication.
• Led weekly follow-ups research meetings with faculty team reviewing project progress.
• Designed a database tool for qualitative data analysis coding to guide future research.
• Developed an interactive command center for Transportation & Logistics tool.
Crowley Maritime Corporation
Finance Business Analyst and Lead Coordinator Revenue and Settlement Manager
San Salvador, El Salvador | San Juan, Puerto Rico | Jacksonville, FL | Feb, 2016 to Dec, 2019
A leading US owned maritime, energy and logistics solutions leader operating a fleet of 200 vessels and landbased assets including terminals,
warehouses and OTR tractor-trailer fleets; streamlining client supply chain
management activities across the globe. Ascending through expanding responsibilities, I:
• Designed KPI’s dashboard to streamline monthly $100 million management, tracking, and auditing of
• billing, accounts payables, and accounts receivables activities.
• Supported the enterprise resource planning transition overseeing product adoption from SAP to Oracle
Cloud.
• Led Electronic Data Interchange implementation with key customers and suppliers optimizing $1.74
billion in key account business.
• Directed the transition of the Accessorial Management Process, contributing to expanded regional
revenue growth to $50k per month.
• Designed an emergency response program in collaboration with the Federal Emergency Response
Administration and Corp of Engineers; driving sales valued at $60 million through third-party vendors.
American Airlines Inc
Trainer, Auditor, International Flight Operations and Complaint Resolutions Officer
La Paz, El Salvador | Dallas Forth Worth | Jan, 2012 to Jan, 2016
Optimizing logistics operations; helping optimize and rationalize commercial air transportation, private customer baggage and freight operations meeting all service level expectations, successes revolved around:
• Developing and conducted training for Guatemala and El Salvador baggage department teams on the new baggage system transition to NET Tracer due to American Airlines and US Airways merger.
• Designing and championing adoption of a coding audit repository tool in NET Tracer to improve the local baggage claim metrics; resulting in reducing loss and improving the damaged bags metrics by 80%.
• Responding to and resolved service issues; improving the country’s customer satisfaction by 75%.
• Instructing third-party vendors on safety and operations best practices; successfully completing and achieving standards of the International Air Transportation Association’s annual audit.
• Collaborating with talent acquisition team to train and develop customer-facing new hires.
• Creating SOP manual to identify and promote enterprise-wide service standards.
American Airlines Cargo
Graduate Researcher and Teaching Assistant
La Paz, El Salvador | Nov, 2010 to Dec, 2011
• Building a Visual Basic Programming tool in Microsoft Excel to automate weekly cargo sales reports; reducing human data-entry errors and improving report accuracy.
• Analyzing weekly cargo sales; persuaded country sales representatives to implement an escalated pricing strategy based on the Pareto 80/20 principle.
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