Professional Work Experience



Goodpack








Regional North & Central America Performance Operations & Inventory Management

Houston, TX | Sep, 2021 to Sep, 2022

Managing regional operations & financials P&L, I:

• Performed financial operations for Profit & Loss (P&L) analysis and reporting.

• Strengthened the operations performance management regional metrics developing standard operations procedures, improved quality controls, waste reduction & process flow balance cadence with OD.

• Designed a database tool for qualitative data analysis coding to guide future research.

• Developed an interactive command center for Transportation & Logistics tool.



University of North Florida








Graduate Researcher and Teaching Assistant

Jacksonville FL | May, 2020 to Aug, 2021

Participating in collaborative research efforts to support program development, I successfully:

• Design and project manage research projects deploying various analytical tools and methodologies; successfully submitting two peer reviewed articles for publication.

• Led weekly follow-ups research meetings with faculty team reviewing project progress.

• Designed a database tool for qualitative data analysis coding to guide future research.

• Developed an interactive command center for Transportation & Logistics tool.



Crowley Maritime Corporation








Finance Business Analyst and Lead Coordinator Revenue and Settlement Manager

San Salvador, El Salvador | San Juan, Puerto Rico | Jacksonville, FL | Feb, 2016 to Dec, 2019

 

A leading US owned maritime, energy and logistics solutions leader operating a fleet of 200 vessels and landbased assets including terminals, 

warehouses and OTR tractor-trailer fleets; streamlining client supply chain 

management activities across the globe. Ascending through expanding responsibilities, I:

• Designed KPI’s dashboard to streamline monthly $100 million management, tracking, and auditing of

• billing, accounts payables, and accounts receivables activities.

• Supported the enterprise resource planning transition overseeing product adoption from SAP to Oracle

Cloud.

• Led Electronic Data Interchange implementation with key customers and suppliers optimizing $1.74

billion in key account business.

• Directed the transition of the Accessorial Management Process, contributing to expanded regional

revenue growth to $50k per month.

• Designed an emergency response program in collaboration with the Federal Emergency Response

Administration and Corp of Engineers; driving sales valued at $60 million through third-party vendors.

 

 



American Airlines Inc








Trainer, Auditor, International Flight Operations and Complaint Resolutions Officer

La Paz, El Salvador | Dallas Forth Worth | Jan, 2012 to Jan, 2016

Optimizing logistics operations; helping optimize and rationalize commercial air transportation, private customer baggage and freight operations meeting all service level expectations, successes revolved around:

• Developing and conducted training for Guatemala and El Salvador baggage department teams on the new baggage system transition to NET Tracer due to American Airlines and US Airways merger.

• Designing and championing adoption of a coding audit repository tool in NET Tracer to improve the local baggage claim metrics; resulting in reducing loss and improving the damaged bags metrics by 80%.

• Responding to and resolved service issues; improving the country’s customer satisfaction by 75%.

• Instructing third-party vendors on safety and operations best practices; successfully completing and achieving standards of the International Air Transportation Association’s annual audit.

• Collaborating with talent acquisition team to train and develop customer-facing new hires.

 

• Creating SOP manual to identify and promote enterprise-wide service standards.



American Airlines Cargo








Graduate Researcher and Teaching Assistant

La Paz, El Salvador | Nov, 2010 to Dec, 2011

• Building a Visual Basic Programming tool in Microsoft Excel to automate weekly cargo sales reports; reducing human data-entry errors and improving report accuracy.

• Analyzing weekly cargo sales; persuaded country sales representatives to implement an escalated pricing strategy based on the Pareto 80/20 principle.

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